Frequently Asked Questions

1. What is Rover Echo™?

Rover Echo™ is an electronic backup solution designed with IBM Continuous Data Protection (CDP) for Files software that automatically backs up data for businesses and individual consumers.

Rover Echo™ provides automatic, simple, effective, real-time file protection against a growing list of threats to data including: file corruption, file loss, accidental file deletion, unwanted file alterations, hard drive crashes, theft, viruses, and natural disasters.

Rover Echo™ delivers a choice of backup devices that include USB Flash Cards, Travel Size Removable Hard Drives, local servers and offsite data storage.

2. Who can benefit from Rover Echo™?

The average home computer user, mobile workforce member or enterprise can benefit from Rover Echo™. More specifically, any laptop or desktop computer that is not currently part of an automatic backup routine. Most people forget to perform regular backups and don't recognize its importance until the worst has already occurred.

3. What differentiates Rover Echo™ from other backup solutions?

Rover Technology Fusions is the first company to produce a product that incorporates IBM Tivoli CDP for Files software. This IBM software has been available for several years, but only through download via the Internet.  Now the software is provided in conjunction with a wide variety of hardware to support additional replication.
Rover Echo™ performs data backups automatically, and offers many other value-added features from Rover Technology Fusions. RTF provides an integrated solution with future releases offering additional proprietary software like Rover Sync (to protect contact lists on Windows mobile devices) and a clear migration path for business growth (the ability to move your data off-site to Rover's Data Center). Buying this backup technology from an integrator eliminates the hassle of trying to figure it out on your own. There is also an advantage to working with one company that can address your future backup needs and provide responsive technical support, if needed. In addition, RTF offers a lifetime warranty on the hardware.

4. What is Continuous Data Protection for Files software?

This software represents a new approach to backup by providing real-time, continuous data-protection for mobile computers, workstations, and personal computers. Files are backed up the moment that they change instead of waiting for a traditional scheduled backup. The software works in the background, much like a virus scanner, and is therefore totally transparent to the end user.

5. How can I determine what size Rover Echo™ card I require?

Click on the Echo Meter to determine your current data size and Rover Echo™ drive requirements. We recommend choosing a capacity larger than your current data set for growth consideration.

6. How do I install Rover Echo™ and how much disk space will it take up?

Installation is simple. The first time you connect the device, a screen will launch that directs you through the initial setup. The software installs on your hard drive and takes up approximately 43 MB of disk space. (Does this still apply?

7. Rover Echo™ didn't automatically launch. What do I do?

Go to www.RoverEcho.com and follow the directions.

8. I'm having trouble downloading the software. What Do I do?

Contact our support team at www.RoverEcho.com/support.

9. How can I verify my backups?

To verify backups, access the Rover Echo™ View Status screen, which shows the most recent files, copied to both the local drive and the Rover Echo™ drive.

10. What do I have to do to make the backup run when I connect my Rover Echo™?

Nothing. Rover Echo™ is automatically detected each time you plug it in. New files will automatically replicate to the Rover Echo™ device.

11. How many file versions will Rover Echo™ store?

By default, Rover Echo™ stores up to the five most recent versions of any file saved. In addition, your local backup is set to the same size as the Rover Echo™ device you are using. As a result, the oldest file copies will be deleted to create room for new versions.

12. Is the data stored on Rover Echo™ protected?

Rover Echo™ offers an encryption feature to ensure that the data stored on your Rover Echo™ device cannot be viewed by anyone without an authentic password should the card be lost or stolen. Activate the encryption feature by simply checking the appropriate box on the settings page. Please store your password in a safe location for future reference.
Virus protection is advised. But in the event of a virus infection, Rover Echo™ allows easy access to the previous five versions to reduce total file loss.

13. Is Rover Echo™ HIPAA compliant?

Yes. Data stored on your Rover Echo™ device is secure if you elect to activate the encryption feature located on the settings page. This data can only be viewed or restored with an authentic password.

14. What if I lose my Rover Echo™?

Files will continue to replicate to your local drive. If you have activated the encryption feature, no one will be able to read the data stored on your Rover Echo™ device.

15. Is Rover Echo™ compatible with Mac?

Not yet, but it is planned for production in 2007.

16. Can I use Rover Echo™ to backup two separate computers?

No, each computer requires a separate license. However, you can purchase one Rover Echo™ device and simply buy multiple licenses. Note: Rover Echo™ maintains current copies of your files that can be accessed and restored on another computer without an additional license.

17. Can I use Rover Echo™ to back up music, movie, and photo files?

  Yes. Various disc sizes are available with our Echo Drive™ line that will accommodate music, video and photo images.  To determine the amount of disc space you require click here.18. How do I restore my data?

Access the Rover Echo™ restore screen and choose restore from the desired location/device.  Navigate to your files and check the folders for restoration.  Then browse  to the desired restoration location and select the restore button. Note: For Email or if you have activated the encryption feature, you must restore from the Rover Echo™ software. If you have not enabled encryption on your device you can copy files directly from your Rover Echo™ device.

19. If my Rover Echo™ device becomes full, will my backups continue to the local drive?

Yes. However, because the local drive is set to the same size as the Rover Echo™ device you are using, oldest file copies will be deleted to create room for the new ones.

21. I turned encryption "on" and now that I need to restore files, I can't remember my password. Is there a way to retrieve my password?

For your privacy and protection we do not retain end user password information.  It is critical that you keep your password in a private and secure location.

22. I received a replacement card. Do I need to reinstall the software?

No. However, if you want to run a complete backup to your Rover Echo™ drive you will need to run the initial backup again from the settings page.

23. I understand that Rover charges an annual fee.

All software licensing involves some type of maintenance fee. Rover Echo’s[™ low annual fee covers the software license, upgrades, support, and a warranty against any manufacturer defect.

24. Why do you need my email address?

We will communicate with you via email to announce product upgrades and provide support.

25. Will I be invoiced for the annual maintenance fee?

Your initial purchase includes your first year of service. Unless you cancel your service with us, your credit card on record will automatically be billed for the annual renewal fee one year from date of activation unless you elect to cancel service. We will email you a receipt to the email address on record.

26. I have a new email address and want to make sure I receive updates. Who should I contact?

Simply send your updated contact information to: www.RoverEcho.com/support or email us at Update@RoverEcho.com.  

26. Does Rover Echo back up my entire system?